Posts made in January, 2013

Finding Ways To Delight Your Customers

Posted on Jan 30, 2013 in Experience, Value | 0 comments

A big recurring theme around Customer Zen is finding examples of exceptional customer experiences.  Often, the product or service I receive from a company is secondary to how they make me feel, and most importantly, to what degree they make me feel I am important to them.  More often these days, social forums reflect and amplify the customer experience, and the brilliant 5 star rating (or dreadful one star) tells someone exactly what to expect from your organization. On a recent trip with friends to Miami, I was reminded yet again exactly how those glowing 5 star reviews are earned, and...

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Every Good Start-up Starts With A Plan

Posted on Jan 17, 2013 in Uncategorized | 0 comments

Start-ups are exciting things.  A brilliant new idea taking shape, moving from the drawing board to developing the product, creating a plan for execution and then watching customers find value in what you have created.  It takes a great deal of hard work and determination, but having the vision to create something new and the resolve to make it a reality is an amazing accomplishment. My first experience with a start-up came in Paris, working for a new division of Peoplesoft and a consortium of 3 large French banks.  It was our challenge to create MarketPay, a settlement system for the...

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