Posts made in November, 2012

My Gratitude For Technology

Posted on Nov 22, 2012 in Scale, Social | 0 comments

This week, as most of us do before Thanksgiving, I have been reflecting on the many things in my life I am grateful for.  In particular, I am fortunate to have grown up here in Silicon Valley, surrounded by the constant buzz of technology and innovation.  I remember my engineer father coming home with gadgets – like an Atari or an HBO box or something called an Apple computer. They are all quaint pieces of technological antiquity now, but they still stand as the inspiration for today’s entrepreneurs and dreamers. Growing up in this environment sparked a life-long love for creating new...

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Getting Better Organized Is Key To Customer Success

Posted on Nov 14, 2012 in Scale, Value | 0 comments

Organization, for some, comes second nature, an inherent trait that allows them to compartmentalize daily obligations and easily make sense of the chaos.  For others, organization takes a little more work.  Something I learned in college that I still come back to again and again is that one key to happiness in life is getting B.O.  No, not that B.O., but getting Better Organized – finding ways to sort through the chaos and manage your life in a coherent way. When tasks and papers and obligations pile up in mountains around me and I wonder who ran off with the extra hours in my day, I...

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Why Does The Customer Experience Matter?

Posted on Nov 1, 2012 in Experience, Social, Value | 0 comments

Many companies I work with have the fortune of creating a great product or service that immediately gains popularity because their focus is on providing an excellent customer experience.  These companies have taken up the challenge of figuring out how to best serve their customers while looking far enough ahead to grow and deliver this experience at scale.  When companies build their product or service with the customer experience in mind from day one, they create excited, loyal customers who are eager to tell their friends about their experience. Recently, my daughters and I spent a...

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